Let’s elaborate on the siloed organizations and challenges
associated with such structures. Applications are engineered and developed in
an effort to address the functional requirements as well as non-functional
application-related requirements. Infrastructures are engineered, developed and
managed with the aim to manage technology components within those
infrastructures. There may exist more than one ‘release’ channels into
production. Senior leadership and management, both within the businesses as
well as IT receive largely disconnected information that does not enable
intelligent decision-making.
In the middle of such chaos, unfortunately,
you also come across leaders that are unable to appreciate the new generation
of challenges that their business enterprises face and want to force obsolete
ways of managing IT. Combination of these and other similar barriers lead to a
non-delivery of those exact services that IT exists to deliver and that are
required by our business customers.
This cycle creates an overall negative impact on what IT
stands for and promises to deliver i.e., enabling business processes in an
effective and efficient manner. In this blog, we will discuss these challenges
in further details and will also, at a high-level, review how business service
management can address these and other related challenges.
Following sloes contribute negatively to the overall
realization of service culture:
1.
Silo-ed Vision and Leadership: Silo-ed vision
and leadership at an IT level can result in lack of alignment between IT
components thereby comprosing on the overall value that IT exists to deliver.
2.
Silo-ed Engineering and Development: End-to-end
service management requires integrated approach to managing application
development and infrastructure engineering.
3.
Silo-ed Technology Management: If we continue to
manage technology in siloes, our business and customers will continue to face
challenges in meeting their desired business outcomes.
4.
Silo-ed Request Management: All functions with
IT organization must operate in harmony in order to ensure management of
service requests required to meet service targets.
5.
Silo-ed Reporting and Communication Management:
Siloed management results in siloed-reporting and communication management.
6.
Silo-ed Supplier Management: If we are managing
our suppliers in siloes, it will present significant risks to the overall
realization of agreed targets.
In my upcoming blogs, we will discuss the above-mentioned silo-ed
thinking across various domains in greater details and will try to establish a
better appreciation on the impact of such siloes on business outcomes.